Refund & Return Policy
Last Updated: 03-08-2026
At IRAYA ALTHEA, every piece is created with exceptional attention to detail and undergoes a thorough quality inspection before dispatch. As many of our garments are made to order, we maintain a strict Refund & Return Policy to protect the integrity of our products while ensuring a fair experience for our customers.
By placing an order with IRAYA ALTHEA, you acknowledge and agree to the terms outlined below.
1. Return Eligibility
Returns or exchanges will only be considered under the following circumstances:
You receive a damaged product.
You receive an incorrect product.
You receive a product with a verified manufacturing defect.
To be eligible for a return or exchange:
You must contact our Customer Care team within one (1) hour of receiving your order.
Requests made after one (1) hour from the recorded delivery time will not be accepted.
The product must remain unused, unworn, unwashed, unaltered, and in its original condition.
All original tags, packaging, invoices, accessories, and complimentary items (if any) must be returned with the product.
Clear photographs and/or videos of the product and packaging must be provided when requested for verification.
2. Non-Returnable Products
The following products are not eligible for return, exchange, or refund:
Made-to-order garments.
Products that have been worn, washed, altered, or used.
Products carrying stains, perfume, makeup marks, body odour, or any signs of use.
Products damaged due to improper handling or misuse after delivery.
Orders placed using incorrect measurements, addresses, or information provided by the customer.
Clearance, promotional, or final sale products unless they arrive damaged or incorrect.
Gift cards, gift vouchers, or other digital products (where applicable).
3. Made-to-Order Garments
Most clothing collections at IRAYA ALTHEA are individually crafted after your order has been confirmed.
As these garments are specially produced for each customer, they cannot be returned, exchanged, or refunded once production has begun, except where the product is received damaged, defective, or incorrect.
Before production begins, our team may contact you to confirm measurements, order specifications, and delivery details to ensure complete accuracy.
4. Ready-to-Ship Jewellery
Selected jewellery pieces are available as ready-to-ship products.
If you receive a jewellery item that is damaged, defective, or incorrect, you must notify our Customer Care team within one (1) hour of delivery.
After verification, eligible requests may qualify for a replacement or exchange, subject to product availability.
5. Return Verification & Collection
Once your request has been received, our Customer Care team will review the information provided.
If your request is approved:
IRAYA ALTHEA will arrange the return pickup through our delivery partner or authorized logistics provider.
Pickup will be scheduled at the earliest available time based on your location.
The product must be handed over in its original condition with all tags, packaging, invoices, and accessories intact.
Any product found to have been worn, altered, damaged after delivery, or not returned in its original condition may result in the return request being rejected.
6. Refunds
Once the returned product has been received and successfully passed our quality inspection, we will notify you regarding the status of your refund.
If approved:
Refunds will be processed to the original payment method.
Processing typically takes 5–7 business days, depending on your bank or payment provider.
Shipping charges, customs duties, and other non-refundable fees will not be refunded unless the error occurred on our part.
7. Exchanges
Exchanges are available only if:
You receive a damaged product.
You receive an incorrect product.
A verified manufacturing defect is identified.
Replacement products are subject to availability.
If the original product is unavailable, IRAYA ALTHEA reserves the right to provide an alternative solution at its discretion.
8. Order Cancellation
Orders may be cancelled only before production or dispatch begins.
For made-to-order garments, once production has started, cancellations are not permitted.
For ready-to-ship jewellery, cancellations are accepted only before the order has been dispatched.
Partial Cash on Delivery (COD) orders are also subject to these cancellation terms.
9. Damaged, Incorrect, or Missing Products
If your order is damaged, incorrect, or incomplete upon delivery, you must contact our Customer Care team within one (1) hour of receiving the shipment.
Please keep the product in its original condition and be prepared to provide:
Your Order Number
Clear photographs or videos of the product
Photographs of the outer packaging
A brief description of the issue
Failure to report the issue within the specified timeframe may result in the request being declined.
10. Important Notice
All products returned to IRAYA ALTHEA undergo a detailed quality inspection.
If a returned product is found to have been worn, used, washed, altered, damaged after delivery, or returned without its original tags and packaging, the return or refund request will be rejected, and the product may be sent back to the customer.
IRAYA ALTHEA reserves the right to decline any request that does not comply with this policy.
11. Contact Us
If you have any questions regarding returns, refunds, exchanges, or cancellations, please contact us.
IRAYA ALTHEA
Store Address:
Beside Jai Maa Kaali Mandir,
Saidpur, Ghazipur,
Uttar Pradesh – 233304, India
Phone: +91 9598060930
Email: irayaalthea@gmail.com
Website: https://irayaalthea.com/