No. Our clothing collections are primarily made to order to ensure exceptional craftsmanship and quality. Jewellery and selected accessories are ready to ship, unless otherwise stated on the product page.

Our estimated delivery timelines are:
• Clothing (India): 10–15 business days
• Clothing (International): 15–25 business days
Ready-to-ship jewellery is dispatched within 1–3 business days. Estimated delivery timelines are displayed on each product page.

If you require your order by a specific date, please contact our team before placing your order. We’ll do our best to accommodate your request, subject to production capacity and delivery timelines.

Yes. Every effort is made to ensure your purchase closely matches the product images. Since our clothing is handcrafted and made to order, slight variations in embroidery placement, fabric texture, or colour may occur. These are natural characteristics of artisan craftsmanship and make each piece unique.

For embroidered garments, we recommend dry cleaning only to preserve the fabric and embellishments. Jewellery should be stored in a dry place and kept away from moisture, perfumes, and harsh chemicals to maintain its finish.

No. Minor variations in colour, embroidery placement, or handcrafted details are a natural part of artisan-made products and are not considered manufacturing defects.

We accept UPI, credit cards, debit cards, net banking, wallets, and Partial Cash on Delivery (COD) on eligible orders.

Yes. All prices displayed on our website are inclusive of applicable GST unless otherwise stated.

Absolutely. All online payments are processed through trusted and secure payment gateways using industry-standard encryption to protect your information.

Yes. We proudly ship across India and to selected international destinations. Shipping availability is confirmed during checkout.

International customs duties, import taxes, and any additional charges imposed by the destination country are the responsibility of the customer.

Yes. Once your order has been dispatched, you’ll receive a tracking link via email or WhatsApp so you can monitor your shipment.

As our clothing is made to order, we do not offer returns or exchanges. Ready-to-ship jewellery may be eligible for exchange only if it arrives damaged or an incorrect item is delivered.

Orders may be cancelled only before production begins. Once production has started or the order has been dispatched, cancellations cannot be accepted.

If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery with clear photos and your order number. Our team will review the issue and provide an appropriate resolution.

Every IRAYA ALTHEA product is carefully crafted, quality checked, and delivered in our signature branded packaging, ensuring you receive an authentic IRAYA ALTHEA creation.

Each product undergoes a detailed quality inspection before dispatch to ensure it meets our standards for craftsmanship, finishing, and packaging.

For assistance with orders, products, or general enquiries, you can reach our customer support team via WhatsApp, email, or the Contact Us page. We’re always happy to help.